tkpok Responsible
Gaming Commitment

tkpok operates exclusively for adult players. Access to any real-money game, sports bet, or financial transaction on this platform is strictly limited to individuals who are 18 years of age or older. This requirement is non-negotiable and applies to every player in Bangladesh, regardless of the game type, deposit amount, or promotional offer involved.

During the registration process, all players are required to confirm their date of birth and agree that they meet the 18+ age threshold. Before processing a first withdrawal, tkpok conducts a Know Your Customer (KYC) check that includes verification of your age via a government-issued identity document such as your National ID (NID) or passport. Any account found to belong to a player under the age of 18 will be immediately suspended, all winnings voided, and the deposited funds returned to the payment source.

Protecting Minors in Your Household

If you share a device with younger family members — whether in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh — we strongly encourage you to take practical steps to prevent underage access to the tkpok platform. These include keeping your login credentials private, enabling parental control software on shared devices, and logging out of your tkpok account after every session. Never share your username, password, or mobile wallet PIN with anyone, particularly minors.

Parents and guardians who wish to restrict access to gambling content on family devices should consider using Internet filtering tools such as Net Nanny, Qustodio, or the parental controls built into Android and iOS operating systems. tkpok supports any initiative that keeps gambling inaccessible to those under the legal age.

Responsible gaming at tkpok starts with a clear understanding of what healthy gambling looks like. Gambling is designed to be entertaining — like watching a cricket match or playing a mobile game. When it remains within these boundaries, it can be a pleasurable way to engage with your favourite sports, slots, or live casino games. The following principles serve as the foundation of our Responsible Gaming programme.

Gamble Only with Money You Can Afford to Lose

Before placing any bet or spinning any reel, set yourself a clear budget for that session — an amount you are genuinely comfortable losing without affecting your household expenses, savings goals, or financial obligations such as rent, food, or utility bills. In Bangladesh, where many players deposit via bKash, Nagad, or Rocket, it is easy to top up quickly; this convenience makes it even more important to establish firm personal spending limits before you start.

Treat Gambling as Entertainment, Not Income

tkpok games — including cricket betting, slots, Plinko, and Treasure Boat Fishing — are games of chance and skill that carry an inherent house edge. No strategy, system, or pattern of betting can guarantee a profit over the long run. If you find yourself relying on gambling winnings to cover regular expenses or borrowing money to fund your gambling activity, these are serious warning signs that the activity has moved beyond entertainment.

Set Limits Before You Play

The most effective responsible gambling habit is limit-setting before a session begins, not mid-session when emotions are running high after a win or loss. Decide in advance: how much will I deposit today? How long will I play? What is my stop-loss threshold? tkpok provides in-account tools to formalise these decisions — but even informal personal rules applied consistently make a significant difference to long-term wellbeing.

Take Regular Breaks

Extended, uninterrupted play sessions are associated with impaired decision-making and increased risk-taking. tkpok recommends taking a break of at least 15 minutes for every 60 minutes of active gaming. Step away from the screen, have a glass of water, and check in with yourself: am I still enjoying this, or am I chasing losses?

Never Chase Losses

Loss-chasing — increasing bet sizes or extending a session in an attempt to recover money already lost — is one of the most common and damaging patterns in problem gambling. If you have reached your pre-set loss limit, stop. The money is gone; further play is statistically unlikely to recover it and is very likely to increase the total loss. Accept the outcome, close the app, and return another day if you choose to.

One of the most effective tools for maintaining control over your gambling expenditure is the deposit limit. tkpok allows all verified account holders to set a maximum deposit cap on their account, restricting the total amount that can be deposited via bKash, Nagad, Rocket, Upay, Visa, or Mastercard within a defined time window.

How Deposit Limits Work

You can configure a daily, weekly, or monthly deposit limit from within your account settings. Once a limit is set, the platform will automatically decline any deposit attempt that would cause you to exceed that ceiling within the relevant period. The limit resets at midnight Bangladesh Standard Time (BST, UTC+6) for daily limits, at the start of each calendar week for weekly limits, and on the first day of each calendar month for monthly limits.

Decreasing vs Increasing Your Limit

tkpok applies an asymmetric policy to limit changes that is intentionally designed to protect players:

• Decreasing your limit takes effect immediately. If you realise mid-month that you are spending more than is comfortable, you can lower your ceiling right away and the new lower limit will be enforced from that moment.
• Increasing your limit is subject to a mandatory cooling-off period of 7 days before the higher limit takes effect. This delay is intentional — it prevents impulsive decisions made during a losing session from immediately removing a protective barrier you previously set for yourself.

Setting Your First Deposit Limit

We recommend setting a deposit limit at the time of registration, before you make your first deposit. Think about your monthly disposable income — money left over after all essential expenses — and set your monthly limit to a fraction of that figure. For most recreational players in Bangladesh, a monthly deposit limit equivalent to a small entertainment budget (for example, the cost of a few cinema tickets or a restaurant meal) keeps gambling firmly in its proper place as a leisure activity.

If you feel you need a short break from gambling but are not ready to commit to a full self-exclusion period, tkpok's time-out feature provides a flexible intermediate option. A time-out temporarily suspends your account for a fixed period of your choosing, during which you will be unable to log in, deposit, or place any bets.

Available Time-Out Durations

Players can select from the following standard time-out periods:

• 24 hours — a single-day break, suitable for cooling off after an emotionally charged session
• 7 days — a one-week pause, useful if you feel your play frequency has increased beyond your comfort level
• 30 days — a one-month break, recommended if you have noticed recurring warning signs
• 90 days — a three-month suspension, appropriate if you need an extended period away from gambling to reassess

What Happens During a Time-Out

During an active time-out period, your tkpok account is suspended from all real-money activity. You will not receive any promotional emails or bonus offers from tkpok during this period. Any pending withdrawals that were already in progress before the time-out was activated will be processed as normal — your funds are never at risk during a time-out. Your account data is preserved and your account will automatically reactivate at the end of the chosen period.

Reactivating After a Time-Out

When your chosen time-out period expires, your account will automatically become accessible again. You are not required to take any action to reactivate it. However, tkpok encourages you to take a moment before your first post-timeout session to re-evaluate your deposit limits and set fresh boundaries for the coming period. If you find that the time-out period was not sufficient and your gambling behaviour remains a concern, consider activating a longer self-exclusion as described in Section 6.

Self-exclusion is tkpok's most comprehensive player protection tool. It is intended for players who recognise that their gambling has become harmful and who wish to take a firm, extended step back from the platform. Unlike a time-out, self-exclusion is a serious long-term commitment and is treated accordingly.

Self-Exclusion Periods

Players may request self-exclusion for the following durations:

• 6 months — minimum self-exclusion period
• 1 year — recommended for players experiencing moderate problem gambling symptoms
• 3 years — for players with persistent or recurring problem gambling patterns
• Permanent / Indefinite — for players who wish to permanently close their tkpok account with no possibility of reactivation

What Self-Exclusion Covers

When a self-exclusion is active, your tkpok account is fully suspended. You will be unable to log in, deposit funds, place bets, access any game, or request withdrawals of any new funds. tkpok will remove you from all promotional mailing lists and SMS campaigns immediately upon activation of your self-exclusion. Any account balance remaining at the time of self-exclusion activation will be processed as a withdrawal to your registered payment method within 5 business days.

Requesting Self-Exclusion

You can request self-exclusion directly through your account settings under the Responsible Gaming section. Alternatively, you can contact tkpok support at [email protected] with the subject line "Self-Exclusion Request" and specify your chosen duration. Self-exclusion requests are processed within 24 hours of receipt. We ask that during this processing window you refrain from further play; if you are in immediate distress, please contact a support helpline as listed in Section 7.

Reactivation After Self-Exclusion

For exclusion periods of 6 months to 3 years, reactivation requests may be submitted no earlier than 7 days before the exclusion period expires. Reactivation requires a written request to [email protected], confirmation of your identity, and a mandatory 24-hour reflection period between request approval and actual account reactivation. This delay is non-negotiable and exists to prevent impulsive reactivation decisions. Permanent self-exclusion accounts cannot be reactivated under any circumstances.